Trusted Partner
Our dedicated team at Evalifi values you as a customer (and TRUSTED PARTNER), and appreciates the trust you put in us daily to provide you Residential and Commercial Evaluations for your customers and business operations.
CLEAR EXPECTATIONS
We believe strongly in a clear, easy-to-understand Service-Level Agreement (SLA) which specifies the degree of customer service and support you will receive as a customer of Evalifi.
COMMITMENT TO EXCELLENCE, METRICS, PRODUCT AND SERVICE DELIVERABLES
We strongly believe in defining our commitment to the level of service expected by you, our valuable client, including valuable metrics the product and service deliverables will be measured by, and the solutions and remedies we will take as your TRUSTED PARTNER to live up to those metrics.
Evalifi’s Promise To You
Evalifi’s Service Level Agreement (SLA) Components
- We will deliver all Residential Evaluation and Commercial Evaluation products in five (5) business days or less.
- We will efficiently process all orders (including document submission and inquiries) submitted through Evalifi’s Product Platform or sent via our customers through Mercury Network (where agreed).
- We will promptly respond to emails and calls to provide exemplary customer service and support to our valuable customers.
- We agree to accept (or decline) orders within one (1) business day of being submitted through Evalifi’s Production Platform or Mercury Network (where agreed).
- We agree that all Evaluations shall be completed with the reports submitted by Evalifi by the accepted vendor due date.
- We agree to provide reports that are comprehensive and high quality, that require minimal revisions or corrections.
- We agree that any revision requests shall be responded to within two business days including submission of revised reports via email (or Mercury Network, where agreed).
- We agree to solicit feedback on our products and services regularly (including actively participating in regular reviews with our valuable clients), and we agree to listen to value feedback, with the goal of always improving our technology, products, and service to customers.
Benefits to Evalifi’s Service Level Agreement (SLA)
Evalifi’s clear, easy-to-understand Service Level Agreement (SLA) which specifies the degree of customer service and support you will receive as a customer of Evalifi, has the following powerful benefits:
- Improved Customer Satisfaction and Customer & Evalifi Employee Experiences
- Better Business Relationships, Better Alignment
- Clear Metrics for Success
- Precise, Efficient Communication
- Optimized Product Delivery, Customer Interaction & Service to Customer, with Focus on Transparency, Productivity, Continuous Improvement, Efficiency, and Morale
- Synergistic Success
- Foundation for Trust and Strong Working Relationships
Have other questions not covered here?
Have other questions not covered here? Contact Us to learn more about our Service Level Agreement (SLA) and how Evalifi can EXCEED EXPECTATIONS as Your TRUSTED PARTNER.